Voucher Purchase Terms and Conditions
YO1 Radio – Terms and Conditions of Sale
We may vary these Terms from time to time at our sole discretion and it is your responsibility to check the site for updates. The latest version of the Terms on this site are the Terms currently enforced.
- The Contract
Our site provides a platform offering various Products for sale. By purchasing Products on this site, you agree to be bound by these Terms. These Terms do not affect your statutory rights as a consumer. Products may include:
(i) physical goods such as clothing or merchandise
(ii) vouchers which you can redeem to purchase goods/services (normally at a discount from their usual cost from the providers of those goods/services
(iii) other non-tangible goods
- Your Promises
By placing an order for any Product on the site, you warrant, represent and undertake that:
- you are legally capable of entering into a binding contractual agreement with us on these Terms;
- you are a private individual, not a business;
- you are at least 18 years old;
- you are resident in the United Kingdom and you are accessing the site from the United Kingdom; and
- you understand and agree to comply with these Terms.
We make no representation that any Products will be available for purchase outside the United Kingdom. If you choose to purchase a Product from outside the United Kingdom, you are wholly responsible for the redemption of Vouchers or E Goods and for compliance with any local laws applicable to any Products.
- Our Status
Vouchers for sale on this site are provided by third party suppliers but we are authorised on behalf of those Suppliers to sell Vouchers to you, to collect payment (either through this site or through a third party payment provider website) and to deliver the Product to you.
When you wish to purchase a Voucher or if you are purchasing Physical Goods, you will enter into a transaction with us.
In the case of Vouchers, the responsibility for the quality of the goods and services redeemed by a Voucher is the Supplier’s.
We shall have no responsibility or liability to you with regard to the fitness for purpose or quality of goods or services which may be redeemed by Vouchers sold to you on this site.
- Registration and Passwords
To purchase items, including vouchers, from this site you may need to register for an account with us. To do so you will need to provide certain information (name, a personal email address, billing address and delivery address) and give a password for use in connection with your account (your account details and password being your “Account Information”).
You must provide truthful and accurate information for registration and it is your responsibility to make sure that your Account Information stays up to date.
You are responsible for maintaining the confidentiality of your Account Information and for any access to or use of your Account Information whether or not such access or use has been authorised by you. You must immediately notify us of any unauthorised use of your Account Information or any other breach of your security that could relate to your account.
We will not be liable for any loss or damage whatsoever resulting from the disclosure or loss of your Account Information. You may not use another person’s account at any time without their express permission.
We reserve the right to terminate your account with immediate effect, if:
- you register, or attempt to register, an account with the email address of another person (or we may require the details to be re-entered and re-confirmed by you);
- you use, or attempt to use, multiple registrations;
- you breach, or attempt to circumvent, these Terms.
A breach includes (but is not limited to) circumstances where we believe in our sole discretion that your use of the site is unsuitable or detrimental to the site or any other users, such as hacking, disrupting or ‘scraping’ this site. On termination, all rights granted to you under these Terms will automatically terminate, save for any continuing rights which you may have in connection with any Products which you have already purchased. We may withdraw, cancel, suspend or terminate the site and the ability to purchase any Products available on it in whole or in part, at our absolute discretion at any time.
If we experience problems fulfilling an order we will notify you by email of details of such problem and we may: (i) re-process the order (ii) offer an alternative Product; or if necessary (iii) reject your order. If we reject your order before providing you with Confirmation, you will not be charged. If we reject your order after payment has been taken, we will provide you with a refund. Neither we nor the Supplier are responsible for any Vouchers or Voucher Numbers which are lost or stolen.
- Prices and Payment
The price of all Products available for purchase is in pounds sterling and includes VAT (unless otherwise stated). We will notify you of any applicable delivery costs.
In the unlikely event that there the displayed price of a Product is incorrect and such error is brought to our attention before you have received your Product, if the actual price of the Product is lower than our stated price, we will charge you the lower amount, if the actual price of the Product is higher than the price stated on the site, we will contact you and you can either pay the actual price or cancel your order. We are under no obligation to provide the Products to you at the incorrect (lower) price.
We may change the prices for Products at any time by posting new prices on the site, but changes will not affect orders for which you have already been sent a Confirmation.
We will accept payments made by credit or debit card, although in some instances, we may require payment by bank transfer or other methods through third party payment providers and we will advise you prior to purchase where that is the case.
All Vouchers are generally provided in a downloadable electronic format and the communications we send to you will be by email. You will need a suitable computer, connectivity and bandwidth and an email account in order to use the site and purchase Vouchers and you may need to print the communications we send to you for your records and future use. The software, hardware and services involved in this and all related connection and data costs are your responsibility.
If a particular voucher is to be supplied in anything other than electronic format, this will be made clear on the voucher offers pages.
We cannot communicate or provide Vouchers by any other delivery means other than as set out in these Terms or on the voucher pages of our website.
- Undelivered Items
You must inform us within 30 days from the date of dispatch if any item has not arrived at the delivery address (whether physical address or email address). Outside this period, replacement or refunds are at our sole discretion.
- Redeeming Vouchers
Once you have received your Confirmation, Vouchers are redeemable for the relevant goods/services offered by the Supplier subject to the terms of the Vouchers.
These terms are generally set out on the voucher pages, but may be included on the voucher itself or any accompanying email. Terms are likely to include start date and end date for when the Voucher may be redeemed.
Sometimes, if you buy a Voucher with a 24-hour Redemption Period at 1730, the 24-hour redemption period may start at midnight on that day rather than when you buy the Voucher.
If you fail to redeem Vouchers within the stated Redemption Period, you will not be entitled to any refund or any other right or remedy whether from us or the relevant Supplier.
Any attempted redemption of Vouchers that is inconsistent with these Terms or any of the specific terms stated on the Voucher may be rendered void at our discretion or the Supplier’s discretion. The swapping, part-redemption, trading or handing back of Vouchers for cash or other goods and/or services is only permitted where the terms and conditions of the Voucher permit. The actual goods/services for which you can redeem the Vouchers are provided at the sole responsibility and liability of the Supplier. Any defect in any goods or failure to perform the service is the responsibility of the Supplier and you acknowledge that your rights of action and all available remedies and recourse will be against the Supplier.
Subsequent to your purchase of a Voucher, if a separate agreement is reached between you and the Supplier under which you and the Supplier agree to substitute any product/service to which you may be entitled by your Vouchers for any alternative goods/service, all our legal obligations under these Terms shall be deemed fulfilled and we shall have no further responsibility or liability to you in relation to those Vouchers.
- Cancellation and Refunds
You may cancel and we may refund your purchase of a voucher under limited circumstances only.
For 'events' or 'experiences' bookings, no refund will be made once your voucher code has been redeemed, or if you have made a booking with the organiser of the event or experience.
We will provide a refund where there has been a technical issue with our website, the ordering process, or where there has been an error on our part.
We cannot provide a refund where you change your mind about the purchase, or for any unused or expired voucher or voucher code.
Refunds will not be provided for any events or experiences unless the event or experience is cancelled, changed dramatically or postponed. This includes, but is not limited to, festivals, special events, funfairs, gigs and shows.
For other offers we may, at our sole discretion, make a refund where we are able to put the voucher or offer back on sale with a reasonable expectation that it will resell.
If you believe you are entitled to a refund, please send an e-mail to: firstname.lastname@example.org. You may wish to keep a copy of your email for your own records. You may be required to return any printed Voucher to us and you are responsible for the postage and packaging costs of doing so.
- Fraudulent Orders
Attempts to order an item with false or invalid information will be dealt with as fraud. We reserve the right to credit or cancel any order that may appear to be fraudulent or incomplete immediately and without notice to you if:
- when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;
- if we feel that you are using fraudulent information or credit card data that does not belong to you;
- we suspect you have engaged, or are about to engage, or have in any way been involved, in fraudulent or illegal activity on the Website, and we reserve the right to pass on any information to the local authorities.
You will indemnify and keep us indemnified against any damage, loss, liability or cost incurred by us resulting from:
- any breach of these Terms by you;
- any claims or legal proceedings brought or threatened against us by a third party as a result of your use of the site; any use of your Account Information, whether by you or any other person, where you have registered an account; or your receipt and use of any Product, or any goods/services provided pursuant to any Vouchers.
Whilst we will try to ensure that all Products displayed on our site are of good quality, we cannot promise or give any assurance or promise that Products purchased directly from Suppliers through their websites will be of satisfactory quality or, in the case of goods/services provided under Vouchers that they will be of satisfactory quality and/or provided with reasonable skill and care. Any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against a Supplier. We are not liable for any costs or expenses incurred by you that are ancillary to or collateral upon your redemption of Vouchers or your receipt of the relevant goods/services. For example, if Vouchers are for a flight ticket, we are not liable to provide airport transfers. This exclusion applies also in circumstances where a Supplier cannot provide you with the goods/services originally offered by your Vouchers and instead agrees to supply you with similar or alternative goods/services which may cause you to incur additional expense; such additional expense is solely at your liability. We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable. Nothing in these Terms shall exclude or limit in any way our liability for fraud, or for death or personal injury caused by our negligence, or any liability under s2(3) of the Consumer Protection Act 1987, or any other liability to the extent that it may not be excluded or limited as a matter of law.
- Events Outside Our Control
We shall have no liability to you for any failure to deliver, for any delay in delivery or for any damage or defect which is caused by any act or circumstance beyond our reasonable control including, without limitation, strikes and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident, or any other force majeure type events.
- Data Protection
Billing details will be kept for 3 years for taxation reasons and will then be destroyed.
If you register on our site, or when providing your email address for the purpose of making an order, where necessary we will provide your personal information to a Supplier or one of our service providers (if they require your details so that they can deliver the Item to you).
Your personal information may be used by us to send you offers of goods / services which we think may be of interest to you. You will either be asked for your consent to such usage when you register with us or make an order and the opportunity to unsubscribe from further marketing communications will be available on any marketing communications that we send to you.
- You may not transfer, assign, charge or otherwise dispose of any of your rights or obligations arising under these Terms. We may transfer, assign, charge, sub-contract or otherwise dispose of these Terms, at any time.
- A person who is not a party to these Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of them.
- If any of these Terms or any part thereof are unenforceable, the enforceability of all other terms and conditions shall not be affected.
- No failure by us to exercise any right or remedy under these Terms shall operate as a waiver of that right or remedy and no waiver by us of any breach of these Terms shall operate as a waiver of any subsequent breach.
- These Terms shall be governed and construed according to English law and the English courts shall have exclusive jurisdiction regarding any claim or matter arising under the terms and conditions.