General Competition Rules

YO1 RADIO & MEDIA

GENERAL COMPETITION OR PROMOTION TERMS & CONDITIONS

1. Introduction

1.1 These are the general terms and conditions applicable to any competition, prize draw or other promotion (‘Promotion’) run by YO1 Radio & Media, whether on our website, social media, on-air or in any other format.

1.2 These General Terms and Conditions may be amended from time to time. You should check for the latest version on our website at www.yo1radio.co.uk.

1.3 Each Promotion will have its own specific rules and by entering a Promotion you agree to be bound by both these General Terms and Conditions and any Specific Rules which may apply to an individual Promotion.

If any Specific Rules conflict with these General Terms and Conditions, the Specific Rules will take precedence.

2. Start and End Date(s)/Time(s)

2.1 Each Promotion will start as soon as it is first promoted unless a later start date/time is specified. The closing date/time for a Promotion will be made clear in any Specific Rules or in relevant promotional materials. All times will be based on UK time.

2.2 Should a Promotion have a closing time or deadline which is announced on-air, you should be aware that some listening methods have a short time delay resulting from normal technical parameters. For the purposes of these Conditions the deadline shall be that broadcast on our FM frequencies.

2.3 You should also note that, when listening to programmes using our ‘Listen Again’ facility, closing deadlines mentioned in programmes may have already passed.

3. Entering a Promotion

3.1 Unless the Specific Rules state differently, each Promotion will be open to individuals aged 18 or over (at the time of entry) who are UK residents and are based in the UK at the time of entering the Promotion.

3.2 Should a Promotion be open to individuals younger than 18, the age requirements for the Promotion will be stated in the Specific Rules. We reserve the right to request parental or guardian permission for such individuals to enter and may require a release form to be signed.

3.3 Certain Promotions may have additional eligibility requirements, for example, they may be restricted to certain post codes. If applicable, these will be detailed in the Specific Rules.

3.4 Employees of YO1 Enterprises Limited, its partner companies, agencies, licensees, freelancers, contractors (and those of any of our promotion partners, associated companies or prize providers) and their immediate family members or households (whether related or not), and anyone else professionally involved with the relevant Promotion, are excluded from entering any and all of our Promotions.

3.5 To enter, you must follow the entry process for the Promotion, which will usually be explained in the Specific Rules and/or promotional materials or announcements. We cannot guarantee entry for entries that are misspelt, corrupted or ineligible, or for entries which haven’t reached us as a result of, for example, entries not received as a result of network incompatibility, technical faults or for any other reason. Entries received outside of the opening and closing times of the Promotion will not be accepted.

3.6 When entering a Promotion, you must provide us with your real name. We may publish your name, nearest geographical location and other details. If you do not want your real name to be disclosed to the wider public, you must let us know in advance. If you fail to provide us with your real name, you may be disqualified, at our discretion, and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable.

3.7 If entry involves a live telephone call, or if the entry instructions in the Specific Rules require it, you must ensure you answer your telephone when we phone you. Another person may not answer the phone, participate or accept a prize on your behalf. If: (i) you fail to answer the phone; (ii) someone else answers the phone; (iii) the call goes to voicemail; (iv) the call becomes disconnected; (v) you are not (or do not seem to us to be) in a position to safely and/or lawfully take or remain on the call (for example, if you are or seem to be driving), or (vi) you are not audible or intelligible or we are not able to conduct a conversation with you in a manner that is suitable for broadcast for any reason beyond our control (including, but not limited to: low/no signal on your device, a call is dropped by any network, you are travelling, there is too much background noise or feedback, etc.); before or during the Promotion, you may be disqualified and we reserve the right to select another entrant to participate in the Promotion and/or withdraw the prize from you and select another winner, as applicable. Also, if you are a prize winner, we will only call you back on the same number – we will not call you back on a different number.

3.8 Unless otherwise stated in the Specific Rules, you may only enter once for each Promotion. Bulk, automated, machine assisted, third party, syndicate or other group entries are prohibited and we will disqualify any entries which, in our reasonable opinion, appear to have used any of these entry methods.

3.9 When entering any Promotion via a phone (telephone call or SMS text) or a promotion that requires your number to be included in your online entry, you may not withhold your phone number.

3.10 If we know or suspect you are trying to enter or have entered a Promotion by using more than one phone number or if we know or suspect you are using variations of your name we reserve the right to disqualify any relevant entry(ies) and exclude you from the Promotion and in some circumstances to permanently exclude you from entering any of our Promotions across any of our platforms in the future.

3.11 If you are selected to take part in any of our Promotions your entry must be eligible.

3.12 Where applicable, we reserve the right to ask you to answer participation entry questions to ensure you are eligible to play in accordance with the Promotion Terms and Conditions. It is your responsibility to make sure you give clear and truthful answers to our eligibility questions.

3.13 If you are ineligible to take part in the Promotion (e.g. because of age restrictions or previous exclusions), your entry cannot be transferred to anyone else. If we find out that you are ineligible to take part, you may be disqualified and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable.

3.14 Unless otherwise specified, there is no additional charge to enter a Promotion. However, if entry is made via text message, MMS or telephone call, your network provider will usually charge according to their standard rate or deduct it from your allowance.

4. Winner Selection and Notification

4.1 For each Promotion, there will be only one winner unless otherwise stated in the Specific Rules.

4.2 Unless otherwise specified in the Specific Rules:

In the case of a prize draw, winner(s) will be selected at random. This will be done by either (a) an automated process, or (b) a process which will be conducted or supervised by an independent person, or (c) such process as is explained in the Specific Rules.

In the case of a competition, where the selection of a winning entry is open to subjective interpretation (for example, in the case of a written submission such as “tell us why you are nominating this person to win a prize”), the prize winners will be selected by an independent judge or a panel of judges that includes at least one independent judge.

4.3 If you win a prize you will be notified. You will need to respond to the notification within the timeframe set out in the Specific Rules and follow the instructions provided to you.

You may need to provide proof of your ID, age and address (and, in relation to an on-air Promotion, we may also require proof that your voice matches that of the relevant entrant/winner) as well as accepting our Promotion Terms and Conditions.

4.4 We will only be able to send a prize and/or prize details to the address, email address or telephone number you used to enter the Promotion.

5. Prizes

5.1 The prize or prizes will be as described in the relevant Specific Rules. Imagery is for illustrative purposes only, and colours and other minor details may vary. Anything which is not expressly included in the prize description in the Specific Rules is not included as part of the prize. For example, without limitation, transport/travel, meals, refreshments, accommodation, insurance, spending money, are all excluded from the prize unless expressly included.

5.2 Each prize is subject to availability and is non-transferable, non-refundable and no cash alternative is available. Where prizes consist of entry tickets, events, holidays and other time-specific prizes, they must be taken on the dates specified by us.

5.3 We will endeavour to provide the prize as described within the timeframe set out in the Promotion Specific Rules. Occasionally, circumstances beyond our reasonable control might make

this difficult or impossible. If we consider it necessary or appropriate, a prize or prizes (or part thereof) might be varied or swapped for a suitable alternative of equivalent value which will be decided at our sole discretion.

5.4 You must have a UK bank account in order to be eligible for any cash prize.

5.5 You will not be entitled to receive a prize which, for any reason, you would be prohibited by law from purchasing, using, owning or possessing, and you must not enter a Promotion to win such a prize. If you are the winner of such a prize, you will be disqualified, and we reserve the right to withdraw the prize and select another winner.

5.6 Any tax or other charge payable in conjunction with the prize will be your sole responsibility. If this is of concern, you should speak to a financial advisor.

5.7 The prize cannot be used in conjunction with other offers, Promotions or prizes. 

5.8 Third party terms and conditions may apply to certain parts of a prize, where applicable.

5.9 Unless otherwise specified in the Specific Rules, you may not win more than one prize per Promotion, and we reserve the right to withhold or reclaim any second or subsequent prize.

5.10 So that we can ensure the fairness of our Promotions, you acknowledge and agree that if you win a prize in any of our Promotions valued at £500 or above; or if you have won more than one prize during the previous three months, we can reserve the right to withdraw you, at our absolute discretion from any other promotion for a period of six months.

5.11 If we know or have reason to believe, after a prize has been awarded, that you are in breach of the Promotion Terms and Conditions and/or you are not eligible to win in accordance with the Specific Rules; or we have transferred a prize to you in error, we will notify you and will require you to return the prize to us.

6 High Value Prizes & Holidays

6.1 Additional terms may apply to prizes of high value, and those involving, but not limited to, a holiday or other similar event. These will be set out clearly in the Specific Rules relating to the holiday or event.

7 Additional Terms Relating to Prizes Involving an Event

7.1 Where a Promotion prize involves attendance at or tickets to an event, you acknowledge that we are not liable or responsible if you fail to attend the event for any reason. If the event is cancelled or rescheduled, we will either secure tickets for the winner to attend the rescheduled event if practical (the date and time will be decided solely between us and the prize provider) or, at our discretion, provide an alternative prize.

7.2 Where a Promotion prize involves an event, you acknowledge that this prize is subject to the terms and conditions of the venue, the promotor and the ticket agent and you must comply with all such terms and conditions, including but not limited to any relevant instructions and health and safety requirements.

8 Publicity and Identity of Winners

8.1 If you win a prize, you (and any guests or companions) may be required to take part in reasonable publicity.

8.2 In some cases, you might become aware of confidential information relating to a Promotion. Your own involvement in a Promotion might also be confidential for a period of time; for example, you might (or might not) have made it through to the next round of a pre-recorded Promotion that has not yet been broadcast. If you do become aware of any confidential information relating to the Promotion, including (without limitation) an information that has not yet been publicly broadcast and/or information we ask you to keep confidential indefinitely, you must keep this information confidential until we confirm in writing (for example, by email) that it is no longer necessary to do so. If you fail to do this, or we have reasonable grounds to suspect you have failed to do this, we reserve the right to disqualify you from the Promotion at our discretion, and/or to withhold the prize from you and award it to another entrant, and/or to take any other measures we consider necessary or appropriate based on the relevant circumstances.

8.3 We may publish and publicise your name, image, and nearest geographical location for publicity and PR purposes, solely in connection with the Promotion; subject to our Privacy Policy and all applicable laws.

9 Your Entry

9.1 You guarantee to us that you own and control all of the rights in your entry and that your entry is not in breach of any third party intellectual property rights, moral rights, right to privacy, or right to confidentiality.

9.2 You guarantee that you have obtained the prior written consent from anyone featured or mentioned in your entry and, in the case of children under the age of 18, you have obtained the consent of the relevant child’s parent/guardian. 

9.3 You guarantee that your entry does not violate any applicable law or regulation or codes of good practice;

9.4 You guarantee that your entry does not contain anything which is indecent, untrue, defamatory, unlawful, hateful, threatening, demeaning, inappropriate, obscene, malicious or which is in contempt of court.

9.5 You guarantee that your entry will not cause any kind of harm or damage and does not (to the best of your knowledge or belief) contain any virus, malware, spyware or similar. 

9.6 You acknowledge that you will reimburse us for any loss, damage or liability arising out of a breach of your guarantees set out above. 

9.7 Unless otherwise stated, your entry and/or Other Content will not be returned to you.

10 Data Protection

10.1 Your personal data will be collected and processed by us in line with GDPR guidelines and will not be shared with any third party unless you have agreed toit being shared.

10.2 We may be required to share information about you to Ofcom and/or the Advertising Standards Authority at their reasonable request for regulatory purposes, for example, in order to prevent, investigate and detect crime, fraud or anti-social behaviour and comply with law enforcement agencies and applicable advertising codes.

10.3 When you enter a Promotion, you may be asked if you want to opt-in to marketing or other promotional activity for us and our promotional partners. If you agree to this, we may share your data with our promotional partner. You can withdraw your consent to marketing at any time by unsubscribing.

11 Liability

11.1 Your entry or participation in Promotion and/or prize is entirely at your own risk.

11.2 If, in our reasonable opinion, or where we have reasonable grounds to suspect that:

11.2.1 you or your entry is in breach of the Promotion Terms and Conditions;

11.2.2 you or any associated third party have cheated, deceived or engaged in fraudulent or unsporting conduct of any kind;

11.2.3 you conduct yourselves in a way which is abusive, or which may expose you or others to any medical, security, safety or similar risk whatsoever (including intoxicated and/or abusive behaviour);

11.2.4 you have any unspent criminal convictions or have previously received a custodial sentence and those spent or unspent convictions may bring us, the Promotion, or any of our Promotion Partners into disrepute, or may adversely affect public perception of the Promotion or its integrity; then, without limitation to any other rights or remedies available to us, we reserve the right to disqualify you from the Promotion. In such circumstances, we may select an alternative entrant to participate in the Promotion or withdraw the prize awarded and select an alternative winner, as applicable.

11.2.5 By entering a Promotion you agree that, in the interests of protecting your personal reputation, our reputation, and/or that of our Promotion Partners, you must disclose to us, at the earliest opportunity, any information or history that could reasonably be expected to attract negative press or public attention. Failure to do so may result in disqualification from the Promotion or withdrawal of the prizes awarded.

11.2.6 Entries deemed by us to be rude, offensive, defamatory, illegal or condoning dangerous behaviour will be removed from the Promotion. If you are disqualified for any reason, you will not be compensated, and you may be required to pay any costs incurred or return any prizes/prize money awarded.

11.3. Save that nothing in the Promotion Terms and Conditions limits or excludes our (or any third party’s) liability arising from fraud or from death or personal injury caused by negligence or any other type of liability which may not be limited or excluded by law, to the fullest extent permissible by law, we (and the Promotion Partners and any prize providers): (i) shall have no liability in relation to any act or omission of any third party; and (ii) exclude all liability to you and anyone else for any claims, costs, losses, including indirect loss, damage or harm of any kind arising from or in connection with the Promotions and prizes and your use or enjoyment of them. For example, if you book or take time off work with the intention of taking up a prize (e.g. an event) on a particular date, and the event is subsequently postponed, changed or cancelled, we would not be responsible for covering your wages or salary for your missed day of work on that day or any other day off you take. This is only one example and is not intended to limit the general interpretation of this clause.

11.4 Save that nothing in the Promotion Terms and Conditions limits or excludes our (or any third party’s) liability arising from fraud or from death or personal injury caused by negligence or any other type of liability which may not be limited or excluded by law, to the fullest extent permissible by law, in no event will our and/or the Promotion Partners’ total aggregate liability to you exceed the cost of the prize in the relevant Promotion.

11.5 We make no representation, warranty or guarantee in relation to prizes provided and, subject to the provisions set out at 11.3 and statutory rights which cannot lawfully be waived, we will have no liability to you in relation to any prize, its fitness for purpose or otherwise.

11.6 Unless otherwise expressly stated in the Specific Rules, the Promotions are in no way sponsored, endorsed or administered by, or associated with any social media platform (including without limitation Twitter, Facebook, Instagram, YouTube or TikTok). You hereby release all such social media platforms from any liability. Any questions, comments or complaints regarding this Promotion must be directed to us only, and not to any social media platform.

11.7 We cannot guarantee that the services or systems for entering the Promotion will be free from omissions or errors. Subject to the above, we do not accept any liability in relation to such services or systems.

12 Other General Rules

12.1 We reserve the right to withdraw or amend any Promotion, prize and/or the Promotion Terms and Conditions if we consider it necessary or appropriate to do so for reasons beyond our reasonable control (including but not limited to strikes, labour dispute, illness, act of God, natural disaster, adverse weather conditions, actual or threatened pandemic or epidemic, disease or quarantine and/or any corresponding governmental action, guidance and/or ruling, damage, fire, floor and/or storm, compliance with law or governmental order) or if there has been a broadcasting or printing error. If, due to any of these circumstances, we are unable to fulfil a prize or perform any of our obligations under the Promotion Terms and Conditions, then we shall not be in breach of the Promotion Terms and Conditions.

12.3 In the Promotion Terms and Conditions and any promotional materials, examples are given to help illustrate some terms; they are not exhaustive and do not limit those terms in any way.

12.4 The Promotion Terms and Conditions, including any additional terms and conditions which are expressly incorporated into the Promotion Terms and Conditions, represent the entire agreement between you and us in relation to the Promotion and the prize. The invalidity, illegality, or unenforceability of the whole or any part of the Promotion Terms and Conditions does not affect the remainder of the Promotion Terms and Conditions, which will remain in full force and effect. The Promotion Terms and Conditions do not create an right or benefit enforceable by any third party.

12.5 In the event of any dispute, our decision and/or the decision(s) of any judges are final, and no correspondence will be entered into.

Last Updated:  1st January 2026