Episode 8 - THE PERFORMANCE

LET ME CALL MY MANAGER

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Wednesday, 27 November 2024 - 27 minutes

Join Yasmine Hammadache as she chats with Becca Hewison, York & North Yorkshire Hospitality Board member and Assistant Front Office Manager at Grantley Hall. Together, they explore the art of 5-star service, sharing insights on creating unforgettable guest experiences and mastering "The Performance," even during the most challenging days.

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