Episode 8 - THE PERFORMANCE
LET ME CALL MY MANAGER
Wednesday, 27 November 2024 - 27 minutes
Join Yasmine Hammadache as she chats with Becca Hewison, York & North Yorkshire Hospitality Board member and Assistant Front Office Manager at Grantley Hall. Together, they explore the art of 5-star service, sharing insights on creating unforgettable guest experiences and mastering "The Performance," even during the most challenging days.
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