Kallum Taylor, Holgate ward councillor, said the “farcical” situation means residents in the Leeman Road area have “been overlooked” as the buses cannot fit under the railway bridge at Kingsland Terrace.
A First York spokesperson accepted that its route changes, implemented in response to the issue, have impacted residents.
Before July, Cllr Taylor explained, residents in the Leeman Road area were served by the number 10 bus route.
This provided transport from morning to night, Monday to Sunday – covering all stops between Poppleton, Boroughbridge Road, the Leeman Road area, York city centre, Hull Road, Dunnington and Stamford Bridge.
These stops were valuable for residents, Cllr Taylor said, as they helped them to access shops and services in Boroughbride Road, as well as Manor School and shops in Foss Islands Road, Hull Road, and the University of York.
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York and North Yorkshire’s mayor has said he is ‘determined’ to get a half-hourly train between Scarborough and York.
