Fulford councillor Kate Ravilious, representing the York Labour Group, was critical of Yorkshire Water after reporting what she said was a broken manhole cover in Fulford Ings to the utility company.
But Yorkshire Water has said that the manhole cover was not broken, only lifted by increase flows in the network and have arranged a clean-up.
Cllr Ravilious said an original report on October 22 made by local charity St Nicks, who manage the reserve, received no response.
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