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New urgent care service ready for launch in Scarborough and Ryedale

  • Ryedale United Kingdom (map)

Next week (1 April) will see the opening of a new, 24-hour urgent care service which is set to benefit thousands of patients living across the Scarborough and Ryedale area.


The service, which replaces the existing Minor Injuries Unit (MIU) at Malton Hospital, GP out-of-hours service and the walk-in service at Castle Health Centre, has been developed over the last 18 months by NHS Scarborough and Ryedale Clinical Commissioning Group (CCG) and based on extensive consultation with local residents and clinicians. A procurement for the new service concluded in October 2014 which confirmed Northern Doctors Urgent Care, part of the Vocare Group, as the new provider of the service. 


Urgent care is for illnesses and injuries that need immediate attention, but are not life-threatening. By redesigning the way urgent care is provided, the CCG hopes to make it simpler for patients to know which health service to access for different needs and ultimately help them to access the right care, first time. 


The urgent care service will be provided from two urgent care centres, one co-located with the emergency department at Scarborough Hospital and one located at Malton Hospital. Home visits will also be provided where appropriate. The best way for patients to access the service is by calling ‘111’. If they require urgent care, a same-day appointment will be made for them to visit their nearest urgent care centre. Alternatively, patients can go directly to one of the centres and wait to be seen; however patients are urged to call ‘111’ to reduce the time they may have to wait at the centre. For non-booked appointments the urgent care centre in Malton is open from 9am to 8pm, seven days per week. The centre in Scarborough is open 24 hours per day, seven days per week.


Dr Peter Billingsley, local GP and lead for urgent care at the CCG, said: “The opening of this new service is a significant milestone in our efforts to improve local health services for the benefit of local residents. 


“Around 3,000 people in the area access urgent care services each month and having one service that covers the whole of Scarborough and Ryedale will ensure that everyone has access to same quality of care, when they need it. It will also help to reduce pressure on emergency services by giving people a real alternative for getting minor injuries and illnesses treated rather than dialling 999 or going straight to the emergency department. 


“I’d like to thank everyone who has taken the time to share their views with us as part of the development of this service and I am confident that the new service will meet the needs of you and your family.”


John Harrison, Chief Executive of Northern Doctors added: “We have spent the last four months preparing for this service to go live on 1 April. We have developed solid relationships with Scarborough Hospital and other local health care providers, and will work together to continue to develop patient services over the coming months and years”.


To support the opening of the new service, the CCG has launched a promotional campaign called ‘right care, first time’ which aims to raise awareness of the types of health services available using a simple colour coding approach.


“Andy Hudson, CCG Governing Body Lay Member and lead for public involvement, said: “Simplifying the urgent care service gave us a great opportunity to refresh our campaign to help signpost patients to the most appropriate service for their needs. 


“Our right care, first time campaign uses four colours to help patients navigate different types of health service and was developed with the input from local patient representatives. Keep an eye out for the materials in your local pharmacy or GP Practice.”


For more information about the new urgent care service and how you can get the right care, first time, visit