The Citizens Advice service for Hambleton, Richmondshire, Selby and District has expanded – to take in the Ryedale area and cover a population of 278,000 people.
The new organisation will cover the largest geographic area covered by a Citizens Advice in the country with 12 outreach offices in towns and villages across North Yorkshire.
The two organisations covering the areas have merged this month – and though will initially be known initially as Citizens Advice Hambleton, Richmondshire, Selby and District it is likely to be renamed in the coming months to reflect the enlarged organisation. The individual offices which form the merged organisation will continue to operate under their local titles.
Last year 12,027 clients turned to what will be the merged service for support with 29,236 problems, a 13% increase in clients seeking help on the year before. The main issues included problems with benefits and debt and this is likely to increase following the roll out of Universal Credit across North Yorkshire.
Additionally staff helped clients gain £3,426,241 and helped to write off debts of £2,133,881 solving two out every three clients’ problems.
Carol Shreeve the Chief Executive of the merged Bureau commented: “I am delighted that we are working together to provide a service to all our local communities. We make each other stronger and this merger has secured the future of all our services."
Advice is provided in face-to-face sessions as well as by telephone helpline and web chat facility.
For information and advice online visit www.citizensadvicehrs.org.uk or call the adviceline on 03444 111 444. For Consumer Issues call 03454 04 05 06